Absence and make-up lesson instructions
Missed a session? You can make up one absence on your course by booking a drop-in swimming session.
On your FitPit swimming course, you can make up for one absence by booking a free drop-in swimming session.
Drop-in sessions are separate, instructor-led swimming lessons and are not part of any ongoing swimming course.
Drop-in sessions are currently held at Kilo Swimming Hall (Espoo) and Valkea talo (Haaga, Helsinki).
You can book a drop-in session at either location, regardless of where your own course takes place. For example, customers at Käpylä or other locations book their session at either Kilo or Valkea talo.
You can book a drop-in session free of charge — just fill out the absence form on the day of your absence to get started. After submitting the form, you'll receive a personal booking code and instructions by email.
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Fill out the absence form on the day of your absence.
You'll receive a personal booking code and instructions by email.
Log in to the FitPit webshop.
Select a drop-in session at either Kilo Swimming Hall or Valkea talo.
Choose a session that matches the participant's skill level (and age).
Enter your booking code in the campaign code field.
Complete your booking.
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Drop-in sessions are currently held at the following locations:
Kilo Swimming Hall (Espoo)
Valkea talo (Haaga, Helsinki)
Even if your own course is held at a different location, you can still book a drop-in session at either of the locations above.
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You don't need to report an absence separately.
If you'd like to make up an absence, fill out the absence form to get instructions.
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For swimming courses and swim schools (3–8 sessions), you can make up one absence per your contract terms.
For longer groups (16–24 sessions), you can make up 2–3 absences, depending on the length of the season.
Unfortunately, additional absences cannot be compensated.
In cases of extended illness (at least three consecutive absences on a course), we assess the situation case by case. Please contact our customer service at: asiakaspalvelu@fitpit.fi.
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Available drop-in sessions vary. If there's no suitable time right now, please check back in the webshop later.
You can also book a drop-in session for a different level, as long as you meet the skill requirements.
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Please check that:
you're logged in to the webshop
you've selected a drop-in session
you've entered the booking code correctly (capital letters)
the code is still valid
the code hasn't already been used
If the issue continues, please contact our customer service at: asiakaspalvelu@fitpit.fi.
Make-up sessions available under our contract terms
Adult swimming course and swim school (3–8 sessions):1 make-up session per course
Adult groups Harrasteryhmä & Treeniryhmä (18–24 sessions):2–3 make-up sessions per season
Children's swim school (3–8 sessions):1 make-up session per course
Children's swim school (18–24 sessions):2–3 make-up sessions per season
Baby and family swimming (7–8 sessions): 1 make-up session per course
Cancelling or rescheduling a private swimming lesson
If you are unable to attend your booked private swimming lesson, please notify us of the cancellation or request to reschedule by email at asiakaspalvelu@fitpit.fi.
A private swimming lesson can be rescheduled to another available time no later than 24 hours before the scheduled start time. If the cancellation is made 5–24 hours before the scheduled start time, FitPit Oy is entitled to charge 50% of the price of the private swimming lesson. If the cancellation is made less than 5 hours before the scheduled start time, the customer does not attend the lesson, or the cancellation is made after the lesson has already started, the payment will not be refunded. In the case of a long-term illness or another serious reason preventing attendance, please contact our customer service. The situation will be assessed on a case-by-case basis.
Cancelling or rescheduling a swimming lane or pool reservation
If you are unable to attend your booked time, please notify us of the cancellation or request to reschedule by email at asiakaspalvelu@fitpit.fi.
A booked and paid swimming lane or pool reservation can be rescheduled to another available time no later than 7 days before the start of the reservation. If the cancellation is made 1–7 days before the start of the reservation, FitPit Oy is entitled to charge 50% of the reservation price. If the cancellation is made less than 24 hours before the start of the reservation, the customer does not attend, or the cancellation is made after the reservation has already started, the payment will not be refunded.