These terms and conditions apply to the services and products offered by FitPit Oy, unless otherwise stated for a specific service or product.

By accepting these terms in connection with a booking, purchase, or registration, the customer agrees to comply with them.

1. General

The provider of FitPit Oy’s services is FitPit Oy (Business ID 2700454-5).

An agreement between the customer and FitPit Oy is formed when the customer makes a booking, purchase, or registration and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

FitPit Oy has the right to update these terms and conditions. The new terms apply to bookings, purchases, and agreements made after the new terms enter into force, unless otherwise provided in these terms or by mandatory legislation.

As a rule, purchases already made are governed by the terms in force at the time of purchase. However, FitPit Oy may make changes to service delivery and practical operating methods, provided that such changes do not weaken the customer’s rights under mandatory legislation.

2. Services and formation of the agreement

2.1 Private lessons

An agreement for private lessons is formed when the customer makes a booking via the online store, by email, via a form, or in another manner accepted by FitPit Oy, and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

2.2 Small groups

An agreement for a small group is formed when the customer makes a booking and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

2.3 Courses

Courses may include, for example, baby and family swimming, children’s swimming schools, children’s intensive courses, children’s swim groups, adult swimming courses, adult swimming schools, adult intensive courses, adult training groups, and other course-based services provided by FitPit Oy.

An agreement for a course is formed when the customer makes a booking and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

2.4 Baby and family swimming

The same terms as for courses apply to baby and family swimming, unless otherwise stated in this agreement or in the service description.

2.5 Lane and pool rental

An agreement for the rental of a swimming lane or pool is formed when the customer makes a booking and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

2.6 Water aerobics

An agreement for participation in water aerobics is formed when the customer makes a booking and pays for the service or commits to paying for it in a manner accepted by FitPit Oy.

2.7 Events and swimming events

Events may include, for example, a 10 km swim, technique clinics, individual swimming events, children’s swimming birthday parties, competitions, women’s swimming sessions, or other events organized by FitPit Oy.

An agreement for participation in an event is formed when the customer registers for the event and pays the participation fee or commits to paying it in a manner accepted by FitPit Oy.

2.8 Video courses and other digital content

An agreement for a video course or other digital content is formed at the time of purchase.

2.9 Gift cards

An agreement for the purchase of a gift card is formed at the time the gift card is purchased.

3. Customer information and responsibility

The customer is responsible for ensuring that the information provided to FitPit Oy is correct, up to date, and sufficient for delivering the service. In the case of a minor participant, the agreement must be entered into by a guardian or another person entitled to make a booking on behalf of the minor.

The person making the booking is responsible for ensuring that the participant’s state of health, skill level, and other information relevant to participation have been provided correctly.

FitPit Oy uses electronic booking and customer management systems. The customer is responsible for ensuring that their contact details, booking information, and billing details are correct.

4. FitPit Oy’s right to make changes

FitPit Oy has the right to make reasonable changes to the provision of the service, provided that such changes do not materially alter the content of the service.

Such changes may include, for example:

• a change of instructor

• a change of teaching venue

• a minor schedule change

• a change of venue to another pool facility operated or used by FitPit Oy

• combining a group with another group assessed to be of a similar level

• changing the way an event is carried out for safety or operational reasons

FitPit Oy has the right to cancel or postpone a service if there is a justified reason for doing so, such as too few participants, a safety reason, instructor unavailability, a hygiene incident, a technical fault, an official order, or another operational obstacle.

In such a situation, FitPit Oy has the right primarily to:

• offer a new date and time

• offer a corresponding service or the closest equivalent service

• provide a replacement session or other right of use, if permitted under these terms for the specific service

• refund only the part of the service that was not delivered

FitPit Oy is not obliged to refund the full payment if the main content of the service has been delivered or the customer is offered a reasonable alternative performance.

5. Cancellations, rescheduling, and absences

5.1 Private lessons

A private lesson may be rescheduled at the customer’s initiative no later than 24 hours before the agreed start time.

If cancellation is made 5–24 hours before the agreed start time, FitPit Oy has the right to charge 50% of the private lesson price.

If cancellation is made less than 5 hours before the agreed start time, the customer fails to attend, or cancellation is made after the lesson has started, no payment will be refunded.

A private lesson already paid for may be rescheduled or otherwise exceptionally handled at the customer’s initiative only if the customer provides FitPit Oy with reliable evidence of a prolonged illness or another serious impediment. FitPit Oy will assess the matter case by case.

If FitPit Oy cancels a private lesson, FitPit Oy will primarily offer a new appointment. If offering a new appointment is not reasonably possible, FitPit Oy may refund the portion of the lesson that was not delivered.

The course replacement session system does not apply to private lessons.

5.2 Small groups

A booked and paid small group may be cancelled or rescheduled at the customer’s initiative no later than 14 days before the start of the small group.

If cancellation is made 1–14 days before the start of the small group, FitPit Oy has the right to charge 50% of the price of the small group.

If cancellation is made less than 24 hours before the start of the small group, the customer fails to attend, or cancellation is made after the small group has started, no payment will be refunded.

A small group that has already started cannot be cancelled, interrupted, rescheduled, or refunded unless FitPit Oy states otherwise in writing.

Absences and individual small group sessions cancelled by FitPit Oy are subject to the replacement session system described in section 6.

5.3 Courses

A booked and paid course may be cancelled or rescheduled at the customer’s initiative no later than 14 days before the start of the course.

If cancellation is made 1–14 days before the start of the course, FitPit Oy has the right to charge 50% of the course price.

If cancellation is made less than 24 hours before the start of the course, the customer fails to attend, or cancellation is made after the course has started, no payment will be refunded.

A course that has already started cannot be cancelled, interrupted, rescheduled, or refunded unless FitPit Oy states otherwise in writing.

Absences and individual course sessions cancelled by FitPit Oy are subject to the replacement session system described in section 6.

5.4 Baby and family swimming

The cancellation, rescheduling, absence, and replacement practices for baby and family swimming are the same as for courses.

5.5 Lane rental

A booked and paid lane rental may be rescheduled to another available time at the customer’s initiative no later than 7 days before the start of the booking.

If cancellation is made 1–7 days before the start of the booking, FitPit Oy has the right to charge 50% of the lane rental price.

If cancellation is made less than 24 hours before the start of the booking, the customer fails to attend, or cancellation is made after the booking has started, no payment will be refunded.

If FitPit Oy cancels a lane rental, FitPit Oy will primarily offer a new date and time or a corresponding service. If this is not reasonably possible, FitPit Oy may refund the part that was not delivered.

The replacement session system does not apply to lane rentals.

5.6 Pool rental

A booked and paid pool rental may be rescheduled to another available time at the customer’s initiative no later than 7 days before the start of the booking.

If cancellation is made 1–7 days before the start of the booking, FitPit Oy has the right to charge 50% of the pool rental price.

If cancellation is made less than 24 hours before the start of the booking, the customer fails to attend, or cancellation is made after the booking has started, no payment will be refunded.

If FitPit Oy cancels a pool rental, FitPit Oy will primarily offer a new date and time or a corresponding service. If this is not reasonably possible, FitPit Oy may refund the part that was not delivered.

The replacement session system does not apply to pool rentals.

5.7 Water aerobics

A booked and paid water aerobics session may be cancelled or rescheduled at the customer’s initiative no later than 24 hours before the start of the class.

If cancellation is made less than 24 hours before the start of the class, or the customer fails to attend, no payment will be refunded.

If FitPit Oy cancels a water aerobics session, FitPit Oy may offer a new date and time, a replacement service, or refund the part that was not delivered.

The course replacement session system does not apply to water aerobics unless otherwise stated for the specific service.

5.8 Events and swimming events

Registration for an event is binding.

If the customer cancels their participation or fails to attend the event, the participation fee will not be refunded unless otherwise provided for the specific service or required by mandatory legislation.

If FitPit Oy cancels an event before it begins, FitPit Oy will primarily offer a new date and time, a corresponding event, or refund the participation fee for the part not delivered.

If an event must be changed due to safety, weather, official requirements, or other similar reasons, FitPit Oy has the right to make the necessary changes to the event without an obligation to refund the full participation fee, provided that the main content of the event can still be carried out.

The replacement session system does not apply to events.

5.9 Video courses and digital content

In distance sales, a consumer customer generally has a 14-day right of cancellation from the date of the agreement for the purchase of a video course or other digital content, unless delivery of the digital content has begun with the customer’s express prior consent and the customer has at the same time acknowledged losing their right of cancellation.

Once delivery of the digital content has begun with the customer’s consent, no payment will be refunded.

The right to use a video course or other digital content is personal and may not be transferred to another person without the prior written consent of FitPit Oy.

5.10 Gift cards

A gift card is valid for the period stated on the gift card. Unless otherwise stated, the gift card is valid for 6 months from the date of purchase.

A gift card cannot be exchanged for cash, and no cash refund will be paid.

If the value of the gift card does not cover the full price of the service, the customer must pay the difference.

If the price of the service is lower than the value of the gift card, the unused portion will not be refunded in cash or credited to the customer account unless FitPit Oy states otherwise in writing.

Lost, stolen, or expired gift cards will not be replaced.

6. Replacement session system for courses, small groups, and baby and family swimming

This replacement session system applies to small groups, courses, and baby and family swimming unless otherwise stated for the specific service.

The customer is entitled to a maximum of one replacement session per course or small group.

A replacement session is not a cash refund, price reduction, balance credit, customer account credit, or transferable benefit. A replacement session means the right to book one individual swimming session designated by FitPit Oy in accordance with these terms.

The replacement session is implemented using a single-use code. The code is delivered to the customer once the customer completes the form designated by FitPit Oy or follows the instructions of FitPit Oy customer service.

The code must be used to make a booking within 14 days from the date the code is delivered. If no booking is made within this period, the right to the replacement session expires.

The replacement session may only be used for individual swimming sessions separately designated by FitPit Oy and only in pool facilities operated or designated by FitPit Oy. FitPit Oy decides the times, locations, capacity, booking channel, and other terms of use for replacement sessions.

A replacement session is personal, single-use, and cannot be exchanged for cash, transferred to another person, transferred to another course, or combined with other benefits.

If the customer cancels a replacement session, fails to attend, or is late to such an extent that participation is no longer practically possible, the replacement session is deemed used and no new replacement session will be granted.

In case of illness, the waiting period is 14 days. No compensation other than a possible replacement session under this section will be granted for illness-related absences lasting less than 14 days.

If continuous inability to participate due to illness lasts for more than 14 days, the customer may request case-by-case consideration by providing FitPit Oy with reliable evidence without delay. FitPit Oy will assess case by case whether additional compensation, rescheduling, or another exception will be granted.

If FitPit Oy cancels an individual teaching session, for example due to instructor illness, unavailability of the pool facility, a hygiene incident, a technical fault, or another similar reason, FitPit Oy may at its discretion arrange a replacement teaching session or provide the customer with a single-use code for booking one individual swimming session.

FitPit Oy does not guarantee that an individual swimming session offered as a replacement session corresponds to the original group, teacher, level, schedule, location, or teaching content.

For purchases made on or after 14 March 2026, no balance credits, customer account credits, or other forms of monetary-equivalent compensation will be granted for absences or individual course sessions. Any possible compensation will be provided solely as a replacement session in accordance with this section.

A replacement session is deemed to fulfil FitPit Oy’s compensatory obligation for the relevant missed or cancelled session.

7. Late arrival and failure to attend

If the customer is late, the lost time will not be compensated and the lesson, session, or other service will not be extended.

FitPit Oy has the right to deny participation if the customer arrives so late that participation endangers safety, disturbs instruction, or is no longer practically possible.

If the customer does not arrive within 15 minutes of the start of the service and no other arrangement has been agreed, FitPit Oy has the right to consider the service cancelled by the customer.

8. Pool facility unavailability and force majeure

FitPit Oy is not liable for delay, cancellation, postponement, interruption, or alteration of the service if the reason is an obstacle beyond FitPit Oy’s control that FitPit Oy could not reasonably have foreseen or avoided.

Such situations may include, for example:

• an official order

• an epidemic or pandemic

• fire

• water damage

• a hygiene incident

• an exception related to water quality

• a technical fault

• industrial action

• an electricity or telecommunications disruption

• prohibition on using the pool facility

• a decision by the property owner or operator

• safety reasons

• another similar reason

If the pool facility is unavailable, FitPit Oy has the right to arrange a replacement date and time, offer another reasonable alternative, or refund only the part that was not delivered in accordance with the service-specific terms.

FitPit Oy is not liable for any indirect losses or costs incurred by the customer in such situations.

9. Safety, conduct, and state of health

The customer participates in the service at their own risk and is responsible for ensuring that their own or the minor participant’s state of health is suitable for participation in the service.

The customer may not participate in the service under the influence of alcohol, narcotics, or other substances that impair functional ability.

FitPit Oy has the right to prevent participation or interrupt participation if this is necessary for reasons of safety, health, disruptive behaviour, hygiene, intoxication, or failure to follow instructions.

FitPit Oy also has the right to interrupt the customer’s or participant’s participation in the service if the participant endangers safety, disrupts instruction or the event, fails to follow the instructor’s or staff’s instructions, or otherwise behaves in an inappropriate or disruptive manner.

In such a case, no payment will be refunded.

10. Customer property

FitPit Oy is not responsible for the loss, damage, or theft of the personal property of the customer, participant, or guardian in changing rooms, pool facilities, or other premises related to the use of the service.

The customer is responsible for safeguarding their own property.

11. Prices, payments, and debt collection

The price of a service or product is determined according to the price list in force at the time of purchase.

FitPit Oy has the right to change prices for future purchases without prior notice. Changes do not apply to bookings that have already been confirmed and paid for, unless there is an obvious pricing, input, or technical error.

If an invoice is overdue, FitPit Oy has the right to charge statutory default interest, a payment reminder fee, and reasonable collection costs.

For purchases made through the online store, the payment methods offered are those provided by Paytrail (online bank payments: Nordea, Osuuspankki, Danske Bank, Aktia, Savings Bank, and S-Bank; credit cards: Visa and MasterCard).

For employee exercise benefits, we accept the following payment methods: SmartumPay, Edenred, ePassi, Virike vouchers, and Smartum Exercise. The operator reserves the right not to accept cash payments or exercise vouchers.

12. Data protection

FitPit Oy processes personal data in accordance with the applicable data protection legislation in force from time to time. More detailed information on the processing of personal data is available in FitPit Oy’s privacy policy.

13. Intellectual property rights

All material provided by FitPit Oy, such as video courses, teaching materials, recordings, exercise instructions, texts, images, and other content, is the property of FitPit Oy or its partners, or is used under licence.

The material is intended solely for the customer’s personal use. Copying, distributing, storing, publishing, reselling, or otherwise using the content without the prior written consent of FitPit Oy is prohibited.

14. Limitation of liability

FitPit Oy is liable for the provision of the service in accordance with the mandatory laws of Finland.

FitPit Oy is not liable for indirect damages or costs, such as loss of income, travel costs, accommodation costs, parking costs, or other indirect expenses.

Any liability for damages on the part of FitPit Oy is always limited to no more than the amount paid by the customer for the relevant service, unless otherwise required by mandatory legislation.

15. Applicable law and dispute resolution

These terms are governed by Finnish law.

A consumer customer may first submit a dispute to FitPit Oy customer service for consideration. Thereafter, the consumer may contact consumer advisory services and refer the matter to the Consumer Disputes Board. The consumer also has the right to bring the matter before a competent court in accordance with mandatory legislation.

16. Transitional provisions

The new replacement session system applies to purchases of small groups, courses, and baby and family swimming made on or after 14 March 2026.

For purchases made on or after 14 March 2026, no balance credits, customer account credits, or other forms of monetary-equivalent compensation will be granted for absences, individual course sessions, water aerobics, lane rentals, pool rentals, video courses, or other services referred to in this agreement, unless otherwise provided in these terms or required by mandatory legislation.